no-no.com.au 30 day money Back Guarantee
Thank you for your purchase at www.no-no.com.au. We value you as a member of the SelfCare family and strive to meet your expectations with the products and service we provide. In fact, we are so certain that you will love the effect you achieve with no!no!, and the incredible hair reducing power so much, that we offer this risk free guarantee. If you are dissatisfied with your purchase for any reason, you may return the product for a full refund of your purchase price (excluding shipping and handling charges) within 30 days of the order date on the packing slip. To ensure a timely refund, please follow the steps below.
- Contact no!no! Customer Care within 30 days of your packing slip date to obtain a Return Authorisation Number (RAN). A return will not be accepted without a RAN number.
- Please fill out the Return Form emailed or faxed to you by no!no! Customer Care. The Return Form must be filled out completely, including the RAN.
- Within 7 days of obtaining the RAN please return the following to the address below:
- The product must be returned in original condition. Damaged units will not be accepted.
- Items must be returned in their original packaging. Units not in original packaging will not be accepted.
- Return Form noted above
- Copy of the packing slip that was included in your original order (please retain a copy of the original packing slip for your records)
Please be advised that returns will not be accepted, and refunds not awarded if
the criteria above is not met.
Please be advised that we can not process refund for product purchased via other retail channels (Myer, Shaver Shop or Pharmacy). Unless product is faulty.
For your protection and to ensure prompt delivery, we recommend that you ship via express post or registered mail. no!no! is not liable for packages lost during shipping.
no!no! will process your refund via the original purchase method within 7-10 business days upon receipt of the returned item(s).
SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.
Please note: We only accept the return of products originally purchased on no-no.com.au or placed via the no!no! order line 1300 69 66 66 (MY NO NO). If you would like to return a product purchased from another location, please contact the seller directly regarding your return.